What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I want a refund please. I downgraded way in advanced.

    Asked by puddles05131989 on August 09, 2014 at 12:57 PM

    Please issue a refund to me via PayPal. I downgraded to the free version weeks ago. I should not have been charged. The PayPal address is puddles0513!989@Gmail.com. I was charged 9.95$ yesterday.



    -Justin R.

  • Profile Image
    JotForm Support

    Answered by EltonCris on August 09, 2014 at 07:52 PM

    Hi Justin,

    Thank you for contacting us.

    According to our record, your account is still on the premium plan and there were no downgrade attempts made.

    Since you were paying using Paypal, here's how to cancel your subscription within your Paypal account.

    1. Log in to your PayPal account

    2. Find the latest payment you have made to Jotform

    3. Click on the subscription number for that transaction S-9MC108722L479654V

    4. Click on the "Cancel Subscription" button. 

    After cancelling your subscription, you will not be charged again. The full refund will reflect back on your bank account within 5 to 10 days.

    If you have further questions, please let us know.