Attachments: Can't view uploaded files.

  • Debra A Raith
    Asked on July 1, 2022 at 5:09 PM

    When we put attachments on our forms, the person receiving cannot open.

    Debra Raith

    Jotform Thread 4140292 Screenshot
  • Kim JotForm Support
    Replied on July 1, 2022 at 6:41 PM

    Hi Debra,

    Thanks for reaching out to Jotform Support. To view the upload attachments, you have to uncheck the require to log-in to view uploaded files in your account settings.

    It's easy to do. Let me walk you through it:
    1. Go to your account settings.
    2. Uncheck the require log-in to view uploaded files.
    1656715221 62bf77d506cc2  Screenshot 10
    That's it. Let us know if you have any other questions.