What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to set Reply-To Email in notification aside from noreply@jotform.com

    Asked by FriendsForLife on August 09, 2014 at 08:48 PM
    When we receive the Enrollment Request submissions via email it is very frequently displayed as from the person's name but then the email address is "noreply@jotform.com" so when we reply it is auto filled to reply to "norely@jotform.com." Please let us know what we can do to fix this. It happens more than 50% of the time and has only started happening recently (within the last month). I'm not sure what has changed but we have not made any changes to our forms or settings. 
  • Profile Image
    JotForm Support

    Answered by jonathan on August 09, 2014 at 11:08 PM

    Hi,

    You can instead set the Reply-To box to an E-mail field so that when replying to notification email, the composed email will be set to send to the respondent's provided Email address.

    I suggest referring to this user guide -Set-Email-Field-as-the-Notification-Sender-Email-Address-with-Mandrill for more details.

    Please inform us if you find difficulty on this.

    Thanks!

     

  • Profile Image
    JotForm Support

    Answered by jonathan on August 16, 2014 at 06:11 PM

    We are glad to know all is good now. Contact us anytime for any other assistance you need.

    Thanks!