What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Submission Question

    Asked by mw4tmm2 on August 09, 2014 at 09:53 PM

    On my form entitled "Free Coaching Session" there is an indicator that I have 1 new submission; however, there are no submissions.  Can you somehow remove the digit "1" indicator that is showing?

    Page URL:
    http://www.couragefortoday.com/free-introductory-coaching-session.html

    Submissions session new submission 1 New
  • Profile Image
    JotForm Support

    Answered by jonathan on August 09, 2014 at 11:52 PM

    Hi,

    That is just a browser cache glitch that is not properly cleared. If there is no submission or email in the form, then, there should be no new submission.

    Just use the "Mark All As Read" option in the "More" button on top toolbar to clear this.

    I did this already for you, and you can see it already went away.

    Thanks.