What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Autoresponder Sender name not showing what is entered

    Asked by capitalfund on August 10, 2014 at 02:23 AM



    test email still shows Jotform as sender even though it is changed and saved as u see in the screenshot

  • Profile Image
    JotForm Support

    Answered by EltonCris on August 10, 2014 at 04:39 AM


    You have to make an actual submissions with your from in order to see the result. Just fill your form and submit.

    Test email notifications contains default email contents including the sender name and emails.

    Contact us again if you have further questions. Thanks!

  • Profile Image

    Answered by capitalfund on August 11, 2014 at 03:54 AM

    but in order to complete the form i have to do a paypal payment so the form will submit. i can't make a paypal charge just to test this.  what is you solution?

  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 11, 2014 at 04:41 AM

    Hello capitalfund,

    There are multiple options to test your PayPal payment form without making an actual payment:

    1. You can mark your question as not required and test your form without making any product selection.

    2. Another alternative is to enable the "Sandbox Mode" of your PayPal question. The PayPal Sandbox is an environment within which you can prototype and test PayPal integrated form. You can test your form and make dummy payments as well. The PayPal Sandbox is an almost identical copy of the live PayPal payment system. Please check the screenshot below:

    Please be noted that  you will have to signup for a "PayPal Sandbox" account by clicking on the following URL:  https://www.sandbox.paypal.com 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!