What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    unique id sequence issue

    Asked by bodydataspace on August 31, 2011 at 07:37 AM

    hi there,

    i set up a unique id field on our form using the format RANDA-1***

    i have noticed that the submissions i have received to do not have strictly sequential numbers.

    for example - here is one range:


    and then


    are the missing numbers caused by users aborting their forms, or should i be worred that submissions have gone astray?

    thanks in anticipation

    Page URL:

  • Profile Image
    JotForm Support

    Answered by NeilVicente on August 31, 2011 at 01:02 PM


    Problems like this are caused by faulty browsers, especially when JavaScript is turned off. This issue is out of our control, since only the end-user can enable or disable JavaScript in his browser.

    There is no need to worry about submissions getting lost. That is the least probable thing that can happen in situations like this. As soon as the user sees the Thank You message after hitting the submit button, the submission is safely stored in our servers.


  • Profile Image

    Answered by bodydataspace on September 07, 2011 at 06:34 AM

    thank you