unique id sequence issue

  • Profile Image
    bodydataspace
    Asked on August 31, 2011 at 07:37 AM

    hi there,

    i set up a unique id field on our form using the format RANDA-1***

    i have noticed that the submissions i have received to do not have strictly sequential numbers.

    for example - here is one range:

    RANDA-1006
    RANDA-1007
    RANDA-1010
    RANDA-1012

    and then

    RANDA-1041
    RANDA-1042
    RANDA-1045
    RANDA-1046
    RANDA-1048
    RANDA-1050

    are the missing numbers caused by users aborting their forms, or should i be worred that submissions have gone astray?

    thanks in anticipation

  • Profile Image
    NeilVicente
    Answered on August 31, 2011 at 01:02 PM

    Hi,

    Problems like this are caused by faulty browsers, especially when JavaScript is turned off. This issue is out of our control, since only the end-user can enable or disable JavaScript in his browser.

    There is no need to worry about submissions getting lost. That is the least probable thing that can happen in situations like this. As soon as the user sees the Thank You message after hitting the submit button, the submission is safely stored in our servers.


    Neil

  • Profile Image
    bodydataspace
    Answered on September 07, 2011 at 06:34 AM

    thank you