What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Customer Service Email or Chat ?

    Asked by txforesttrail on August 10, 2014 at 06:04 PM

    I love your product, but I am currently having a problem that I cannot resolve. For the past 48 hours, I have attempted to utilize the support forum to get assistance with my current form.

    Unfortunately, this process is not working well for me. I read on your site that you offer customer service via email & chat as well.

    Can you have someone contact me via email or chat?

    Thank you in advance for your assistance.

    Marty Prince
    Executive Director
    Texas Forest Trail Region

    info@texasforesttrail.com
    www.texasforesttrail.com

    Page URL:
    http://form.jotformpro.com/form/42185255053956

    chat email problem product site
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    JotForm Support Manager

    Answered by Jeanette on August 10, 2014 at 07:20 PM

    On the weekend Chat is not available.

    Also, email and forum response time is around 1 to 2 hrs due to staff availability. The fastest way to get an answer from us is via Support forum.

    At any rate, please feel free to explain how we can assist you and we will be glad to do it.

     

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    Answered by txforesttrail on August 10, 2014 at 09:47 PM

    I understand  - what is the contact email for customer service support?

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    JotForm Support Manager

    Answered by Jeanette on August 10, 2014 at 11:22 PM

    it is support@jotform.com , but it takes longer to get a response over email.

     

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    Answered by txforesttrail on August 11, 2014 at 02:20 AM

    Thank you @jeanette.