Customer Service Email or Chat ?

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    txforesttrail
    Asked on August 10, 2014 at 06:04 PM

    I love your product, but I am currently having a problem that I cannot resolve. For the past 48 hours, I have attempted to utilize the support forum to get assistance with my current form.

    Unfortunately, this process is not working well for me. I read on your site that you offer customer service via email & chat as well.

    Can you have someone contact me via email or chat?

    Thank you in advance for your assistance.

    Marty Prince
    Executive Director
    Texas Forest Trail Region

    info@texasforesttrail.com
    www.texasforesttrail.com

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    Jeanette
    Answered on August 10, 2014 at 07:20 PM

    On the weekend Chat is not available.

    Also, email and forum response time is around 1 to 2 hrs due to staff availability. The fastest way to get an answer from us is via Support forum.

    At any rate, please feel free to explain how we can assist you and we will be glad to do it.

     

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    txforesttrail
    Answered on August 10, 2014 at 09:47 PM

    I understand  - what is the contact email for customer service support?

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    Jeanette
    Answered on August 10, 2014 at 11:22 PM

    it is support@jotform.com , but it takes longer to get a response over email.

     

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    txforesttrail
    Answered on August 11, 2014 at 02:20 AM

    Thank you @jeanette.