Edit form isn’t working mobile app

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    Asked on July 03, 2022 at 10:21 PM

    I’m needing to edit my form. Whenever i click edit it powers down and exits the app, which is up to date no background i even tried deleting and re downloading. Is the system down? When will it be back. Thanks.

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    Answered on July 03, 2022 at 10:56 PM

    Hello Camillle,

    You are on a Guest account with no form in it. We can help you to check it you could send us your form-url.

    Thank you.

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    Answered on July 03, 2022 at 11:28 PM

    You can find my form "Submission Form" at: https://form.jotform.com/213070900871045

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    Answered on July 04, 2022 at 12:24 AM

    Hello Camille,

    Thanks for getting back with the form URL. I was able to replicate the issue. It seems that the mobile app i snot working correctly right now; however in the desktop, it's working as intended. If this is urgent, please edit your from on you desktop in the meantime

    I've gone ahead escalate this issue to our backend team and as soon as it's fixed, you'll be notified here.

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    Answered on July 04, 2022 at 10:41 PM

    Hello Camillle,

    Thanks for your patience. We were able to clone your form and edit it on the Jotform mobile ab and it's working as expected. Maybe there was a temporary issue that resolved itself. Can you go ahead and try it again and let us know how it goes? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

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    Answered on July 05, 2022 at 03:13 PM

    Hi there,

    This issue is fixed in 2.1.32 version. Please update your app to the latest version and check if the issue still persists.

    Sorry for the inconvenience, let us know if you require further assistance.