What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't access my account.

    Asked by placement cell  on August 10, 2014 at 10:37 PM

    I can't access my account however am receiving the mails related to my account on it and when I try it says no user with this ID.

    my user name is pcell.



    please help me as it have important submissions whose failure to submit may cause problems like losing my job.

    I haven't embedded it on a site .It was all through mailing.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 11, 2014 at 12:58 AM


    Upon checking your account I found that it is currently "Over Quota". Please be noted that in JotForm free account you can only receive up to 100 submission in a month but you have already received 149 submissions. 

    To get back access of your account again, you will have to upgrade your account or wait fro the first day of next month when the submission counters are reset. You may like to check our pricing page for information on available plans and its submission limits:  www.jotform.com/pricing 

    Thank you!