Apps: Can't find product descriptions on app

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    purusha
    Asked on July 04, 2022 at 07:15 AM

    Hello. I've started building an app. I've entered product descriptions for each of six products on the page entitled, "THE LINE." When I use the app myself, I don't see where to access the product description. I only see the title, image and price.

    Page URL:
    Seescreenshot

    Screenshot
  • Profile Image
    Norwyn
    Answered on July 04, 2022 at 08:14 AM

    Hello purusha,

    Thanks for reaching out to Jotform Support. I tried this on a newly created form and the description is also not showing on my end. Here is the result of my test:

    1656936683_62c2d8eb76029_

    So I created a ticket and escalated this to our Developer team. Although we don't know exactly when the issue will be fixed, we’ll circle back to this thread when we have an update.

    Thanks for your patience and understanding, we appreciate it.

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    purusha
    Answered on July 04, 2022 at 08:55 PM

    Thank you. And you should know that this has been an issue for quite some time. I just thought it was me—that I just simply couldn't find the published descriptions.

    Also, we really need to have product descriptions. We recent upgraded to a paid account and I'm afraid if the product description sections which are in the app don't show up, we won't be able to use our account like we wanted to. I hope the Developer team can get to this soon.

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    CJ
    Answered on July 04, 2022 at 09:53 PM

    Hello purusha,

    The product description not being shown on the Product List Widget of the App Builder is actually its normal behavior which is why my colleague already escalated this ticket to our Developers for them to add the product description being shown on the Product List as a new feature of the App Builder. However, we do not have an ETA of when this will be implemented. But rest assured that we will immediately notify you here once we received an update from our Developers.

    As a workaround, I would suggest creating an Ordering Form in the Form Builder and then adding the Form to your App. The Product List and other Payment Widgets in the Form Builder support showing the product description, so that can provide your requirements in your App. Here's demo video on how to set that up.

    Give it a try and let us know if you need help.

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    purusha
    Answered on July 05, 2022 at 01:14 PM

    I'll give it a try. Thank you.