form deleting entered data

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    Asked on August 11, 2014 at 08:35 AM

    Hi, I'm am getting reports of one of my forms deleting the data that has already been entered when trying to fill in "references" box. any idea why this might occur?



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    Answered on August 11, 2014 at 10:33 AM

    I have tested this on Chrome, Firefox and IE and I wasn't able to encounter the same issue. I'm guessing that user could have some plugins or extensions similar to what auto fill does but could be opposite behaviour.

    They can test it on a different browser to see if they encounter the same problem. If not then this is isolated to a browser issue. You can also suggest to clear browser cache or reset browser settings when viewing your form or page.