form deleting entered data

  • njfowler
    Asked on August 11, 2014 at 8:35 AM

    Hi, I'm am getting reports of one of my forms deleting the data that has already been entered when trying to fill in "references" box. any idea why this might occur?

    thanks 

    Candace

  • jedcadorna
    Replied on August 11, 2014 at 10:33 AM

    I have tested this on Chrome, Firefox and IE and I wasn't able to encounter the same issue. I'm guessing that user could have some plugins or extensions similar to what auto fill does but could be opposite behaviour.

    form deleting entered data Image 1 Screenshot 20

    They can test it on a different browser to see if they encounter the same problem. If not then this is isolated to a browser issue. You can also suggest to clear browser cache or reset browser settings when viewing your form or page.