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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My email notifications are not being sent by Jotform

    Asked by dstart on August 11, 2014 at 09:40 AM

    I have a form http://form.jotformpro.com/form/30423551949961 and the emails are not being sent to the person who filled it out or the people who are set up to receive the notification. I have set everything up correctly but the emails are not being sent. I even tried to have it send a test email - did not receive it, and filled out the form as a test twice - didn't get those either.

    Is there a problem with Jotform?

     

    Olivia

    Steelcase Inc.

    Page URL:
    http://form.jotformpro.com/form/30423551949961

    email notifications
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    JotForm Support

    Answered by ashwin_d on August 11, 2014 at 11:19 AM

    Hello Olivia,

    I did check your form's notification email alert and did not find any issue with that. You have set it up correctly and you should be receiving your email alerts normally. You have added three email address in the "Recipient Email" of your email alert. Are you not receiving submission emails to any of the email addresses?

    I have cleared your form cache and sent you a test submission.  Could you please let us know if your received the email notification or not?

    The auto-responder also seems to work as expected. I did receive the autoresponse email in my inbox. Please check the screenshot below:

    We will wait for your response.

    Thank you!

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    Answered by dstart on August 11, 2014 at 01:27 PM

    @ashwin_d I just sent an email to the ladies who are supposed to receive this email to find out if they received it. I am wondering if the issue lies within our spam filters, because I normally get an email when someone from Jotform replies to my questions, and I didn't receive that when you responded to this one.

     

  • Profile Image

    Answered by dstart on August 11, 2014 at 01:40 PM

    Ashwin, Hsmith2 is the only 1 of the 3 people receiving the emails for some reason!

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    JotForm Support

    Answered by Welvin on August 11, 2014 at 02:25 PM

    Please advise the rest of the recipient to check their spam folder. If no emails are there, we advise adding us to your server whitelist. You can find all the list of our IP Addresses and Email Servers here: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses. I am sure your spam filter affects the flow of the notification email from your form.

    Also, don't forget to add both noreply@jotform.com and noreply@formresponse.com to your contact list or safe sender list. This should help.

    Thank you!