What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving the form along with payment. Why is the form not coming in with the paypal payments that we are receiving

    Asked by Matt Deitch  on August 11, 2014 at 11:13 AM
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    JotForm Support

    Answered by ashwin_d on August 11, 2014 at 12:23 PM

    Hello Matt,

    I am not sure if I have understood your question correctly.

    Do you mean to say that you are not receiving the payments in your PayPal account or you are not receiving the submission emails and the submissions are marked as incomplete?

    I am unable to check your form as it seems you have a guest account. This type of accounts are created when you do not sign up / sign in to your account and start creating forms. I would suggest you to please sign up for a JotForm account using the email address "northernjerseytennis@gmail.com" and all your forms will move automatically to your new account.

    Do get back to us with your new username if you do not see your forms and we will move them automatically.

    You need to also ensure that the IPN is enabled in your PayPal account. The following guide should help you:  http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal 

    You may also like to check the following guide:  http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    Do get back to us when you have your username and we will take a look at your form.

    We will wait for your response.

    Thank you!