What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    how do I downgrade my account

    Asked by ivisca on August 31, 2011 at 11:07 AM
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    JotForm Support

    Answered by NeilVicente on August 31, 2011 at 11:34 AM

    Hi,

    We use a 3rd party payment gateway, Plimus, to handle credit card paid subscriptions. Because of that, everything that deals with your account's billing information can be accessed and managed through their site.

    To cancel your Premium subscription:

    1.  Find your Plimus username in the email that was sent to you when you first paid for your subscription
    2.  Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
    3.  Log in to Plimus then cancel your subscription

    Cancelling your premium subscription will not affect your forms and data in any way. Your account will only revert back to free status. If you cancel way before your subscription's billing date, your account shall stay as premium until the month you have paid for ends.

    Let me know if you need further assistance in cancelling your subscription.


    Neil