- univofusanaAsked on August 11, 2014 at 02:01 PM
I have been using the language widget for one of my forms. I have been experiencing problems saving the changes I make to the text fields. In specific, I will write the translation in Spanish in one of the fields and then when I have saved it, it doesn't keep the changes I made. This happens I would say three out of four times. There are times that it will save it, but I experience more problems than success with it.
Also, when I translate a field on a different part of the test and it does save it, for a different field that had already been translated it will untranslate that field. To be more clear lets say that field number 4 is translated and then I translate field number 5. 5 will be translated and then 4 will become untranslated when I save the changes to 5.
Could we please get these anomalies fixed?
- JotForm SupportdavidAnswered on August 11, 2014 at 02:42 PM
This occurs when your form is having trouble translating fields due to multiple languages. In order for this to work properly, you would need to have your preferred language selected before adding your fields and then add all of your fields in the same language. If you don't need to use the widget, I would recommend using the form builders built in language settings:
This tends to work much better than the widget and will provide the same functionality.
Please let us know if you have any further questions and we will be happy to help.
Thank you for using JotForm!