What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form calculation is not working in some browsers.

    Asked by netivotshalom on August 11, 2014 at 07:17 PM

    Sub total and totals are not displaying in some windows browsers,. IE is one, maybe others. This is our High Holiday form http://form.jotform.us/form/42006654645150

     

    Works on my computer (Firefox) and on iphone but several complaints from users

    Page URL:
    http://form.jotform.us/form/42006654645150

    JotForm and
  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 12, 2014 at 12:01 AM

    Hello netivotshalom,

    I did test your form in IE, chrome and I am unable to replicate the issue you are having. The "Subtotal", "Silent Appeal" and "Total Amount" seems to be displaying correctly. Please check the screenshot below:

    Have you embedded this form in your web page? Please share the web page URL and we will take a look if there is any problem there.

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by netivotshalom on August 12, 2014 at 10:51 AM

    I cannot embed (wish I could) because we have a free Wpordpress.com Website and they do not support Javascript.

    I cannot replicate it either, but I have two reports of PC browsers with the same error. I know one was using IE, not sure about the other. Could it be a browser security setting or version incompatibility? The data itself goes through (that is, even though the total does not display, it is recorded in the database.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 12, 2014 at 12:41 PM

    Hello netivotshalom,

    One of the reason could be that the browser JavaScript of those must have been disabled which could trigger this issue. I did test your form again in IE 6-10 (Developer Tools) and I am unable to replicate the issue.

    I would suggest you to add "NoScript" widget in your form which will detect if the JavaScript of user's browser is disabled and the submission will not be allowed. 

    Do get back to us if "NoScript" widget does not help and the issue persists.

    Thank you!