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    My lightbox feedback form is being blocked by another window - it does not display

    Asked by avicenna on August 12, 2014 at 03:22 AM


    My feedback form display not correctly.
    An additional window closes the form.

    How can I fix it?

    Sincerely, Alexander.

    Page URL:

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    JotForm Support

    Answered by TitusN on August 12, 2014 at 09:45 AM


    I tested your feedback form over Firefox, IE 11, Chrome and Safari 5.1 - I could not reproduce the error: 

    Do you experience the same error when you open the feedback form using a different browser? This might narrow down the issue. 

    I noticed there was a conflict with the light-box frame and the form height which might be causing this: 

    Please try re-embedding your form light-box code once again, try setting the height to 857 this time,  and let us know if that helps:

    Looking forward to your response.