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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving email notifications

    Asked by MATTRIX on August 12, 2014 at 06:09 AM

    Hello

    I have inserted a new contact form to the first page of my website. When i have tested it I am not receiving emails from the form.

    Page URL:
    http://www.thimblecleaningservices.net/www.thimblecleaningservices.net<br/>/Welcome.html

    new form Emails contact form hello
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    JotForm Support

    Answered by david on August 12, 2014 at 10:42 AM

    Hi,

    I checked your form to make sure that the email notification was setup properly and does appear you have done so correctly.  I also checked our bounce and unsubscribe list and your email address does not appear to be on it.  When I checked our email logs it does appear that the email are indeed being sent to "enquiries@thimblecleaningservices.net":

    Since these emails are sent from "noreply@jotform.com" often times email service providers filter them as spam.  If they are not being filtered and you are still not receiving them, you can also try changing the sender email in your notification to the "noreply@formresponse.com" option and that usually fixes problems with filtering that our users cannot.

    Please let us know if you are still unable to receive your notification emails and we will be happy to assist you further.

    Thank you for using JotForm!