Not receiving email notifications

  • Profile Image
    Asked on August 12, 2014 at 06:09 AM


    I have inserted a new contact form to the first page of my website. When i have tested it I am not receiving emails from the form.

  • Profile Image
    Answered on August 12, 2014 at 10:42 AM


    I checked your form to make sure that the email notification was setup properly and does appear you have done so correctly.  I also checked our bounce and unsubscribe list and your email address does not appear to be on it.  When I checked our email logs it does appear that the email are indeed being sent to "":

    Since these emails are sent from "" often times email service providers filter them as spam.  If they are not being filtered and you are still not receiving them, you can also try changing the sender email in your notification to the "" option and that usually fixes problems with filtering that our users cannot.

    Please let us know if you are still unable to receive your notification emails and we will be happy to assist you further.

    Thank you for using Jotform!