Not receiving email notification

  • Forthenvironmentlink
    Asked on August 12, 2014 at 8:09 AM

    Hi

    I am not receiving an email notification when a form is completed and sent. Please can you advise me on what I need to change?

    Thank you.

  • David JotForm Support
    Replied on August 12, 2014 at 11:17 AM

    Hi,

    I check your form titled "CSGN OGS 2014/2015 APPLICATION FORM" and it appears you have setup the notification properly.  The emails are set to be sent to "info@forthenvironmentlink.org" so I checked to make sure that this address is not on our bounce list, which would prevent the emails from being sent. and it is not:

    Not receiving email notification Image 1 Screenshot 40

    So I checked our mail logs and it does look like they are indeed being sent:

    Not receiving email notification Image 2 Screenshot 51

    Since these emails are sent from "noreply@jotform.com" sometimes they are filtered by email providers and sent to spam.  Often times changing the sender email to "noreply@formresponse.com" fixes the filtering issue if you are still unable to find the emails in your spam folder.

    Not receiving email notification Image 3 Screenshot 62

    Please let us know if you are still unable to receive your notifications and we will be happy to assist you further.

    Thank you for using JotForm!