Not receiving email notification

  • Profile Image
    Forthenvironmentlink
    Asked on August 12, 2014 at 08:09 AM

    Hi

    I am not receiving an email notification when a form is completed and sent. Please can you advise me on what I need to change?

    Thank you.

  • Profile Image
    david
    Answered on August 12, 2014 at 11:17 AM

    Hi,

    I check your form titled "CSGN OGS 2014/2015 APPLICATION FORM" and it appears you have setup the notification properly.  The emails are set to be sent to "info@forthenvironmentlink.org" so I checked to make sure that this address is not on our bounce list, which would prevent the emails from being sent. and it is not:

    So I checked our mail logs and it does look like they are indeed being sent:

    Since these emails are sent from "noreply@jotform.com" sometimes they are filtered by email providers and sent to spam.  Often times changing the sender email to "noreply@formresponse.com" fixes the filtering issue if you are still unable to find the emails in your spam folder.

    Please let us know if you are still unable to receive your notifications and we will be happy to assist you further.

    Thank you for using JotForm!