enterprise customer support - can't get response

What is the email for the enterprise customer support. I've been waiting over a week for a response from support when I emailed enterprise-support@jotforms.com Is that not a correct email address for enterprise support?

Hello Donna,

Our apologies for the inconvenience caused. May I know what is the issue related to? Do you want to open an Enterprise account or your team already has an Enterprise account?

So that I can contact our Enterprise team directly and ask them to reply you in this thread. Thank you.

We already have an account and right after I opened this they responded.

Hi Donna,

Thanks for getting back to us. Have you contacted the enterprise dedicated team when you open an enterprise account? Can you share with us more information about the issue that you are having? We will directly email the enterprise team and provide them with the issue once we gather it from you.

We can move forward with a solution as soon as we hear back from you.

I contacted them first, 8 days ago. They finally responded and answered my question right after I opened this. All is good now.