enterprise customer support - can't get response

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    Donna Neumiller
    Asked on July 06, 2022 at 10:13 AM

    What is the email for the enterprise customer support. I've been waiting over a week for a response from support when I emailed enterprise-support@jotforms.com Is that not a correct email address for enterprise support?

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    Yau
    Answered on July 06, 2022 at 10:47 AM

    Hello Donna,

    Our apologies for the inconvenience caused. May I know what is the issue related to? Do you want to open an Enterprise account or your team already has an Enterprise account?

    So that I can contact our Enterprise team directly and ask them to reply you in this thread. Thank you.

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    Donna Neumiller 
    Answered on July 06, 2022 at 10:54 AM

    We already have an account and right after I opened this they responded.

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    Kris
    Answered on July 06, 2022 at 11:58 AM

    Hi Donna,

    Thanks for getting back to us. Have you contacted the enterprise dedicated team when you open an enterprise account? Can you share with us more information about the issue that you are having? We will directly email the enterprise team and provide them with the issue once we gather it from you.

    We can move forward with a solution as soon as we hear back from you.

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    Donna Neumiller 
    Answered on July 06, 2022 at 12:00 PM

    I contacted them first, 8 days ago. They finally responded and answered my question right after I opened this. All is good now.