Cancelation: Upgraded to wrong account

  • bspadmin
    Asked on July 6, 2022 at 12:05 PM

    I accidentally purchased a plan on the wrong account, how can I get this cancelled on this account?


    Thank you in advance.

  • Rose JotForm Support
    Replied on July 6, 2022 at 1:27 PM

    Hi bspadmin,

    Thanks for reaching out to us for help. We have canceled the subscription and processed a full refund. Please allow up to 7 business days for it to reflect in your account. You can now upgrade to the correct account.

    Also, since you have used PayPal on your payment, it's important that you also cancel the subscription on your Paypal account. Here's how:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on the "Cancel Subscription" button.

    Let us know if there’s anything else we can help you with.