Downgrade Plan

  • kaptainsa
    Asked on August 12, 2014 at 12:24 PM

    I downgraded my plan last month and it seems like I'm still being charged for a premium plan. I would like to downgrade to a regular plan.

    Page URL: http://santamonicawaterpolo.com/Splashball_Water_Polo_Gear.html
  • David JotForm Support
    Replied on August 12, 2014 at 2:07 PM

    Hi,

    I checked your account and it appears you had a duplicate subscription for a month.  You have successfully cancelled one but the other has not been.  I went ahead and cancelled the duplicate and refunded your for the month you were charged twice.  You should see this reflected in you account in 5-7 business days.

    Please let us know if you have any further questions and we will be happy to help.

    Thank you for using JotForm!

  • kaptainsa
    Replied on August 12, 2014 at 2:34 PM

    Thank you!

  • David JotForm Support
    Replied on August 12, 2014 at 3:39 PM

    You are very welcome, let us know if there is anything else we can help you with.

    Thank you for using JotForm!