Account Blocked

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    fillipefeitosa
    Asked on August 12, 2014 at 12:57 PM

    Dear support team,

    Is it possible to open my blocked account 'selecaoppge2013' to backup some important data?

    Used to be a premium user, but dont need to use the web forms, but i need the data.

     

    Thank you.
    Fillipe Oliveira Feitosa

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    EltonCris
    Answered on August 12, 2014 at 02:24 PM

    Hi Fillipe,

    That account isn't blocked. It is temporarily closed due to over-limit. However, you can login to that account now and back-up your data.

    Let us know if you still can't login.

    Thanks and Regards!