What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account Blocked

    Asked by fillipefeitosa on August 12, 2014 at 12:57 PM

    Dear support team,

    Is it possible to open my blocked account 'selecaoppge2013' to backup some important data?

    Used to be a premium user, but dont need to use the web forms, but i need the data.


    Thank you.
    Fillipe Oliveira Feitosa

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    JotForm Support

    Answered by EltonCris on August 12, 2014 at 02:24 PM

    Hi Fillipe,

    That account isn't blocked. It is temporarily closed due to over-limit. However, you can login to that account now and back-up your data.

    Let us know if you still can't login.

    Thanks and Regards!