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    Submission form isn't updating integrated Google response form

    Asked by Mear on August 12, 2014 at 02:17 PM

    Whenever someone submits information into my Jotform, the information isn't being added to my integrated Google Spreadsheet. I'm still receiving confirmation emails though. Everything was working fine yesterday and now nothing!

    Thanks

    Page URL:
    http://bit.ly/bpfeaturerequest-jackb

    integrated response form
  • Profile Image
    JotForm Support

    Answered by Welvin on August 12, 2014 at 04:00 PM

    Hi,

    We're sorry about that. We've made NO changes to our Google Spreadsheet Integration, so I  think that's just a temporary. I have cleared your forms cache, I hope this helps. I would suggest testing your form, then check if the data is properly submitted to the existing sheet made by the integration. If no submission was there after 5 to 10 minutes, then I would advise to re-integrate your form to Google Spreadsheets. Note that re-integration creates another sheet, and all existing submissions will be carried over to the new sheet.

    Now, if the integration fails again, let us know here so we can alert our developer about it.

    Thank you!

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    Answered by geoacosta26 on August 12, 2014 at 04:11 PM

    Same here it is happening to me today.

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    JotForm Support

    Answered by Welvin on August 12, 2014 at 04:25 PM

    @geoacosta26,

    Please check your own thread: http://www.jotform.com/answers/415224. 

    Thank you!

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    JotForm Support

    Answered by steve on August 12, 2014 at 08:47 PM

    Hello,

    This is working now. It looks like it was a system or network glitch, which resolved itself. It may have been our server, the network, or Google's server. We see no further warnings in our log files and all our tests are working.

    Please let us know if you encounter further issues and do apologize for the inconvenience.

    Kind Regards