What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Submission form isn't updating integrated Google response formAsked by Mear on August 12, 2014 at 02:17 PM
Whenever someone submits information into my Jotform, the information isn't being added to my integrated Google Spreadsheet. I'm still receiving confirmation emails though. Everything was working fine yesterday and now nothing!
We're sorry about that. We've made NO changes to our Google Spreadsheet Integration, so I think that's just a temporary. I have cleared your forms cache, I hope this helps. I would suggest testing your form, then check if the data is properly submitted to the existing sheet made by the integration. If no submission was there after 5 to 10 minutes, then I would advise to re-integrate your form to Google Spreadsheets. Note that re-integration creates another sheet, and all existing submissions will be carried over to the new sheet.
Now, if the integration fails again, let us know here so we can alert our developer about it.
Same here it is happening to me today.
Please check your own thread: http://www.jotform.com/answers/415224.
This is working now. It looks like it was a system or network glitch, which resolved itself. It may have been our server, the network, or Google's server. We see no further warnings in our log files and all our tests are working.
Please let us know if you encounter further issues and do apologize for the inconvenience.