Client are reporting an issue of being locked out

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    totalamr
    Asked on August 12, 2014 at 02:31 PM
    Our clients are calling and reporting issues with the form submission on our site. Including being "locked out"
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    Welvin
    Answered on August 12, 2014 at 02:36 PM

    Hi,

    Do you have any idea if your clients receive an error? Can you ask them for a screenshot, if possible? Maybe, they are talking about when they submit the form? It's not redirecting to your thank you page? 

    Please try re-embedding your form using our iFrame method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. iFrame should eliminate some conflicts that may prevent them from submitting the form.

    Thank you!

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    totalamr
    Answered on August 12, 2014 at 04:38 PM

    I'll have to ask my external web guy to re-embed.

    We did a test submission and only clicked Submit once and got 4 entries on our Log. But again, no emails confirming the entry.

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    Welvin
    Answered on August 12, 2014 at 05:16 PM

    Using our iFrame method should fix the multiple entries. I am sure of that.

    Thank you!