What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Client are reporting an issue of being locked out

    Asked by totalamr on August 12, 2014 at 02:31 PM
    Our clients are calling and reporting issues with the form submission on our site. Including being "locked out"
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    JotForm Support

    Answered by Welvin on August 12, 2014 at 02:36 PM

    Hi,

    Do you have any idea if your clients receive an error? Can you ask them for a screenshot, if possible? Maybe, they are talking about when they submit the form? It's not redirecting to your thank you page? 

    Please try re-embedding your form using our iFrame method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. iFrame should eliminate some conflicts that may prevent them from submitting the form.

    Thank you!

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    Answered by totalamr on August 12, 2014 at 04:38 PM

    I'll have to ask my external web guy to re-embed.

    We did a test submission and only clicked Submit once and got 4 entries on our Log. But again, no emails confirming the entry.

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    JotForm Support

    Answered by Welvin on August 12, 2014 at 05:16 PM

    Using our iFrame method should fix the multiple entries. I am sure of that.

    Thank you!