- JotForm SupportWelvinAnswered on August 12, 2014 at 02:36 PM
Do you have any idea if your clients receive an error? Can you ask them for a screenshot, if possible? Maybe, they are talking about when they submit the form? It's not redirecting to your thank you page?
Please try re-embedding your form using our iFrame method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. iFrame should eliminate some conflicts that may prevent them from submitting the form.
- totalamrAnswered on August 12, 2014 at 04:38 PM
I'll have to ask my external web guy to re-embed.
We did a test submission and only clicked Submit once and got 4 entries on our Log. But again, no emails confirming the entry.
- JotForm SupportWelvinAnswered on August 12, 2014 at 05:16 PM
Using our iFrame method should fix the multiple entries. I am sure of that.