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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email is broken

    Asked by Kiel on August 31, 2011 at 05:35 PM

    Our account is treskinrx. On our sample pack form, the email submission is supposed to go to sharethesecret@treskinrx.com. it was working for a long..and out of no where stopped. i even changed it and sent out a test submission. it still doesnt work. what could the problem be?

     

    thanks!

    Page URL:
    http://treskinrx.com/2week_trial_special.html

  • Profile Image
    JotForm Support

    Answered by NeilVicente on September 01, 2011 at 02:48 AM

    Hi,

    Have you checked your spam/junk/bulk mail folders for the missing e-mails? If you don't find it there, it might be possible that our servers are blocked by your host. Please have these IP's and domains added to your host's e-mail whitelist:

    174.34.48.214
    174.34.48.218
    174.34.48.219

    yang.interlogy.com
    ying.interlogy.com
    monk.interlogy.com

    Let us know if you have further questions. Thanks!


    Neil