Email is broken

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    Kiel
    Asked on August 31, 2011 at 05:35 PM

    Our account is treskinrx. On our sample pack form, the email submission is supposed to go to sharethesecret@treskinrx.com. it was working for a long..and out of no where stopped. i even changed it and sent out a test submission. it still doesnt work. what could the problem be?

     

    thanks!

  • Profile Image
    NeilVicente
    Answered on September 01, 2011 at 02:48 AM

    Hi,

    Have you checked your spam/junk/bulk mail folders for the missing e-mails? If you don't find it there, it might be possible that our servers are blocked by your host. Please have these IP's and domains added to your host's e-mail whitelist:

    174.34.48.214
    174.34.48.218
    174.34.48.219

    yang.interlogy.com
    ying.interlogy.com
    monk.interlogy.com

    Let us know if you have further questions. Thanks!


    Neil