Why can't I download uploaded files?

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    Asked on August 31, 2011 at 06:02 PM

    I have setup a form to collect image submissions for a newsletter I manage. The user is able to upload up to 2 images. I am encountering issues with being able to view and download images after a user has submitted. What would cause this?

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    Answered on August 31, 2011 at 11:33 PM

    Hi mychalfrost,

    First of all, we do apologize for any inconvenience this has caused you. Having this kind of issue might be a result of an unsuccessful upload of a file. Your users might have submitted the form while the file is still uploading. I suggest you advice your users to resubmit their entries and wait for the upload process indicator, which is the circle, until it's finished. Hope this helps.

    If you have any other questions, please feel free to contact us again.


    Albert  JotForm Support