What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    One of my forms is getting a message that it has reached a quota but only 3 people used it.

    Asked by michelle  on August 12, 2014 at 10:29 PM

    Also, when I try to edit the form, I get directed to another login screen that doesn't log me in. I have never had this issue before.

    Page URL:
    http://form.jotform.us/form/42146130279147

    My Forms message delete submissions
  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 13, 2014 at 03:48 AM

    Hello Michelle,

    Upon checking your account, I found that you have utilized 110.08 MB of upload space. That is the reason why your account is currently over quota. Please be noted that in free account you can receive only up to 100 MB of uploaded files.

    I have activated your account for now. Please ensure that you delete few submissions from your form which has file attachment. Deleting a form submission will also delete the attached files as well.

    Thank you!

  • Profile Image

    Answered by michelle  on August 13, 2014 at 12:51 PM
    Thank you for unlocking the account. I deleted a lot of forms but it is still saying I am at 110MB. Is there something else I need to do?
    Michelle
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on August 13, 2014 at 03:27 PM

    Hi Michelle,

    Can you please confirm that your JotForm username is dgrant?

    I checked this account and I found it has this form http://www.jotform.com/form/20043854538

    that have a lot of uploaded files.

    To free up your accumulated storage space (which currently is at 110MB), you will have to delete submissions

    Please take note that deleting submissions will be permanent and cannot be restored.

    You can use this JotForm App to search and delete form subissions

    http://apps.jotform.com/app/search_and_delete

    The deleted files will usually take up to 24 hours before they are cleared and restores the storage space. So, you will have to wait for that to take effect before you can see your account properly reactivated.

    Hope this help. Please inform us if there are still issue.

    Thanks.