When form is loaded it redirects to "undefined?" page error. 404 error

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    the.usa.shopping.center
    Asked on August 12, 2014 at 10:29 PM

    Hi,

     

    For some reason when I click on the checkbox of the terms and conditions, it redirects me to 

    404 - Not Found The page you are trying to access does not exist. 

     

    Note: This problem occurred today. It was working fine before!

    Click on Buy Now button to reach the form.

    My customers cannot complete their order. Please help me ASAP.

     

    Sincerely,

     

     

     

     

  • Profile Image
    the.usa.shopping.center
    Answered on August 13, 2014 at 12:12 AM

    I had to create a checkbox without using your terms and conditions tools to fix the issue in the meantime. However you can use the link below to see the issue.

    https://www.eeiaa.com/products/pills/ayurvedaweightgain.htm

     

    Click on Buy Now button.

  • Profile Image
    jedcadorna
    Answered on August 13, 2014 at 07:18 AM

    We apologize for the inconvenience. I have reported this issue to our 2nd level so they can rectify the problem. You'll be notified here once this is fixed.

  • Profile Image
    jedcadorna
    Answered on August 13, 2014 at 09:06 AM

    After making some test it shows that terms and condition widget is causing the issue. You can temporarily replace the terms and condition by a simple check box while ticket is being escalated to our 2nd level.

    Adding an agreement checkbox guide: https://www.jotform.com/help/76-How-to-add-agreement-check-box-to-a-form 

    We are sorry for this inconvenience.

  • Profile Image
    NeilVicente
    Answered on August 13, 2014 at 09:30 AM

    @the.usa.shopping.center

    The problem should be fixed by now. Would you please kindly check on your end to confirm?

    Regards