What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Sub user does not receive email when form is submitted.

    Asked by unhotelru on August 12, 2014 at 10:56 PM

    Good day! 

    Please help me! Have an email address in the form of "Setup Sub Accounts to Share Forms and Folders" When filling out the forms the notification it does not come.

    Page URL:
    http://unhotel.ru/konferents-zal/zayavka-na-konferents-zal/

    share forms and setup email Day
  • Profile Image

    Answered by jedcadorna on August 13, 2014 at 07:43 AM

    In order for your sub-user to receive an email you need to add their email in the form email alert's "Recipient email address" field.

    Here's a complete guide on how you can setup an email alert https://www.jotform.com/help/25-Setting-Up-Email-Notifications.