What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Getting 404 Error when form is loaded

    Asked by netivotshalom on August 12, 2014 at 11:11 PM

    Our form

    https://secure.jotform.us/form/42006654645150

    opens and immediately goes into a 404 error after 1 second. It was working fine as of 2pm today. HELP! People are trying to sign up for an even and this is crippling us

    Page URL:
    https://secure.jotform.us/form/42006654645150

    JotForm secure. and
  • Profile Image

    Answered by jedcadorna on August 13, 2014 at 07:22 AM

    We apologize for the inconvenience. I have reported this issue to our 2nd level so they can rectify the problem. You'll be notified here once this is fixed.

  • Profile Image

    Answered by jedcadorna on August 13, 2014 at 08:58 AM

    After some test I think the issue is created when payment option is added with some of the widgets and your form has one of those widgets that is causing the error. In your case you were using the form separator widget that cause this error.

    You can temporarily remove the widget while this is being escalated to our 2nd level. Sorry for the inconvenience.

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    JotForm Support

    Answered by NeilVicente on August 13, 2014 at 09:27 AM

    @netivotshalom

    The problem should be fixed by now. Can you please check on your end and let us know if it still persists?

    We are terribly sorry for all the troubles caused.

    Kindest regards