What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Paypal integrated form loads, but then gives 404

    Asked by homegrownmf on August 13, 2014 at 07:48 AM


    http://jotformpro.com/form/42243549039961

     

    Customers telling me some users can't see form on the site, others can't change quantities, the total sometimes doesn't update, the form link loads but then displays 404 error.  I've tested and also had the form accept the order then present a blank screen instead of PayPal.

     

    I've deleted the original form, then started again but issues still present.  End customer furious.

     

    Please test/advise.

    Page URL:
    http://hmfeastanglia.co.uk/#/tickets-upgrade/4586003208

    doesn't work then form link style size font
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 13, 2014 at 10:27 AM

    Our developers are aware of this problem and in this moment they are working to fix it. We will inform you here when the problem gets solved.

    We appreciate your patience.

  • Profile Image
    JotForm Support

    Answered by steve on August 13, 2014 at 08:49 PM

    Hello,

    This issue has now been resolved. I tested the above form and was able to arrive successfully on the PayPal page. Please let us know if you have any issues with it.

    Kind Regards