What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Do I have to click submit button multiple times for the form to submitted?

    Asked by contactogrupocicnet on August 13, 2014 at 08:29 AM

    Hi I have a question, I've ridden my form with payment gateway and I'm doing the first tests, but I have to give the submit button at least twice to work, is this normal? - Thanks in advance

    Page URL:
    http://form.jotformeu.com/form/42228465269360?

    payment gateway thanks at least and submit button click submit
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    JotForm Support

    Answered by KadeJM on August 13, 2014 at 11:02 AM

    No, you should only have to click it once and wait a couple of seconds for your form to submit. If it doesn't then at that point you can try again.

    It is generally a really bad idea to click the submit button multiple times all-at-once since that could lead to the risk of generating duplicated submissions.

    I've cleared your form cache from our end for you so I would recommend that you please clear your browser cache on your end then attempt this again to see if that helps. Please let us know if you are still having any sort of issues with this and we will investigate it more.