What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    add row information not showing

    Asked by activesalisbury on August 13, 2014 at 11:01 AM

    Please can you tell me why the information that is entered in q10 of our form is missing once it is submitted

    iQ10 is and 'add row' field

    Page URL:
    http://form.jotformpro.com/form/40414382243951

    and
  • Profile Image
    JotForm Support

    Answered by david on August 13, 2014 at 01:21 PM

    Hi,

    I cloned your form to test it and the matrix dynamicwidget information appears in both the submission:

    And the e-mail:

    I tested with several different variation on the amount of rows added and it worked each time.  This is not a required field in your form, is it possible it was simply not filled in?

    Please let us know if you are still not receive information entered in the matrix dynamic widget and we will be happy to see what else we can find.

    Thank you for using JotForm!