What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    paypal pro configuration

    Asked by dano2334 on August 13, 2014 at 12:18 PM

    I set up my paypal pro account and entered the necessary info into the widget wizard and the test was successful.  But when I try and use it online I get an error that says 'transaction can not be completed because of invalid merchant configuration'   

    Page URL:
    www.financetipsforwomen.com/orderform.htm

    transaction and
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    JotForm Support

    Answered by KadeJM on August 13, 2014 at 02:58 PM

    What option were you choosing when seeing this error? I tried to replicate it with both the credit card and also with paypal but I am unable to do so at the moment. Can you please try again?

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    JotForm Support

    Answered by KadeJM on August 13, 2014 at 03:04 PM

    Usually when you are getting that error it means that there is something not configured correctly to connect your paypal account to your jotform payment integration. You might not have accepted certain paypal agreements if any you may have entered the api incorrectly, or have the wrong account type - stuff like that.

    If it still gives you trouble you may want to try recreating your paypal api credentials then re-enter them into the form to test again.