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    Email link showing the incorrect survey

    Asked by zenhome1123 on August 31, 2011 at 11:32 PM


    I recreated a new form using a copy of another form.  I was trying to customize the link to embed in emails and am not sure if I did it correctly.  At any rate when you click on the link the form appears correct however when the survey is completed and then email to us it is a completely different form.  It appears that since I made a copy it is sending the form of the copy and not the new form I created. 

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    JotForm Support

    Answered by NeilVicente on August 31, 2011 at 11:56 PM


    May we know which one of your forms you're having problems with? If I understand your issue correctly, you're saying that Form A is filled out and submitted, yet Form B is the one that's sent to your e-mail.

    Are you sure that that's the case? Have you checked and compared the submissions in the notification mails to those in your form's submissions page?

    We'll be expecting your prompt response so we can work this issue out the soonest time possible. Thanks!