Purchased products total appears zero(0.00) when it has price ammount

  • ttmmotorsports
    Asked on August 13, 2014 at 2:35 PM

    A customer bought one t-shirt for $12.00, and I got $0.00! I need to know what went wrong ASAP! I have people trying to make purchases and FB ads running. 

    Purchased products total appears zero(0 Screenshot 40Purchased products total appears zero(0 Screenshot 51Purchased products total appears zero(0 Screenshot 62

     

    Jotform Thread 415701 Screenshot
  • jonathan
    Replied on August 13, 2014 at 4:27 PM

    Hi,

    It seems that you had this fixed already. Because when I test submitted your form http://www.jotform.us/form/42205213060133 , it was working as intended.

    See screens below for the result of my test.

    Purchased products total appears zero(0 Screenshot 50

    at the Paypal payment screen

    Purchased products total appears zero(0 Screenshot 61

     

    I noticed the difference between how the form was before base on the screenshot you provided and the screen I see when I was doing the the test.

    In your screen before, there were default zero(0) values in the quantity. This is what triggers and allowed submissions with zero(0) amount.

    Purchased products total appears zero(0 Screenshot 72

    on my test, it was not like that anymore.

    Purchased products total appears zero(0 Screenshot 83

    Hope this help. Please tell us if issues persist.

    Thanks!