SMTP: error setting it up

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    Hello @ tuck.
    Asked on July 08, 2022 at 01:17 PM
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    Answered on July 08, 2022 at 04:33 PM

    Greetings Hello@tuck,

    Thanks for reaching out to us for help. I checked your form and account and I don't see any SMTP set up on your account yet. Please make sure to follow this guide to complete setting up your email SMTP.

    Can you please tell us the error that you're getting when setting it up? You can also post a screenshot of the error here.

    Once we hear back from you, we'll be able to move forward with a solution.

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    Answered on July 08, 2022 at 04:40 PM


    First, kindly make sure to add the Sender Name to the Email Notification as this may cause your Email Notification to become rejected by your Email Service Provider.

    In regards to having the E-Mail sent to an specific E-Mail Adress when the form is filled in. Kindly take a look at this How-to-send-to-a-specific-email-address-based-on-a-selection.

    Also, Tried setting up the SMTP first.

    Do make sure that SMTP settings are correct. If possible do provide a screenshot and the SMTP settings you are adding, so that we may be able to assist you better. Thank you.

    Related Article:

    How to upload and add screenshots to support forum? 

    Please let us know if it works.



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    Answered on July 08, 2022 at 05:48 PM

    Hi MarkManlunas,

    Thanks for providing an additional support guide.