What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    HTML codes appear in the PDF output

    Asked by finstaff on August 13, 2014 at 04:27 PM

    When we produce a PDF of a record, it shows code at the top where we have text...how to we fix that?  Can we exclude just those two text sections from the PDF?  Please let me know how to fix this some way.  See screenshot to see what I mean.

    Thanks,

    Brad

    Page URL:
    https://secure.jotform.me/form/40224211556443

    Screenshot
    HTML codes in pdf html codes text fields pdf file pdf output pdf
  • Profile Image
    JotForm Support

    Answered by Welvin on August 13, 2014 at 05:45 PM

    Hi Brad,

    That is because you're pasting content from an outside HTML source to our Free Text HTML field. Please be informed that some HTML tags are not supported by our current Text field.

    To fix that, simply style the text using the available tools from the text field:

    Thank you!

  • Profile Image

    Answered by finstaff on August 13, 2014 at 06:01 PM

    Is there a way to exclude those fields from the PDF output?  It is just text instructions, not actual data.

  • Profile Image
    JotForm Support

    Answered by Welvin on August 13, 2014 at 06:14 PM

    Yes, access your form submissions page:

    In the form submissions page settings, uncheck the option "Shows Headers and Texts":

    Note, this is applied to text fields, headers and images. There is no way you can hide/show an individual item.

    Thank you!