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  • Profile Image

    How long does it take for a Paypal payment to be complete?

    Asked by SCDAAMI on August 13, 2014 at 04:37 PM

    Hello this Sickle Cell Disease Association Of America MI. Currently we are working on getting our linking issue straighten out on our website so we could not provide a direct link to the page in question. On the homepage of our site scdaami.org please click the (2014 1st Annual Walk) registration button to go to the page with the form embedded. 

    ISSUE:

    We are only receiving some payments through The Walk Registration Form using Paypal gateway. We see some of the submissions in the uncomplete payments option and some are paid and some are not. We would like to know how long does it usually take for a payment to process? or our some of the payments simply not processing? This issue is time sensitive. Please contact us when time permits. Thank you and we hope to hear from you soon.

    Page URL:
    http://scdaami.org/

    Screenshot
    Submissions registration form incomplete payment paypal submission payment submission
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    JotForm Support

    Answered by jonathan on August 13, 2014 at 06:03 PM

    Hi,

    Just to clarify, those Incomplete Payments in the submissions were redirected there because the payment submission/s were simply not completed. Most of the time, this are abandoned or discontinued payment transactions.

    You will noticed that real completed Payments submissions will go directly to the completed submission when viewing the form submissions.

    Please check this article for more helpful info about this.

    http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Hope this help. Please tell us if  you have further inquiry.

    Thanks.