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    Form is automatically sending

    Asked by MagnusPacific on August 13, 2014 at 05:02 PM

    We have been getting word from several applicants today that the application form on our site is sending automatically and not allowing them to finish filling out everything. We have not had this problem until today and I haven't changed anything to the form or page. Any ideas?

    Page URL:
    http://magnuspacific.com/environmental-construction-careers/online-app<br/>plication/

    application form site auto submit required field captcha
  • Profile Image

    Answered by MagnusPacific on August 13, 2014 at 06:08 PM

    I have tested this on IE, Chrome and Firefox 

    have not been able to replicate the error, but two different applicants called with this issue.

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    JotForm Support

    Answered by jonathan on August 13, 2014 at 06:31 PM

    Hi,

    I have test the embedded form http://www.jotform.us/form/42156137658156 in your website 

    And I was able to understand how the applicants were able to make the form as if it were auto submitting.

    Please check my screenshot below for the steps taken to do this.

     

    Since your form is a very long form with *Required data only at the initial/start of the form -- after filling the lesser required questions, submission of the form can already be done by just hitting the Enter key on desktop or mobile device.

    This is because by default -- the SUBMIT BUTTON of the form have an action script that is mapped to an Enter action or carriage return action.

     

     

    To fix this, please try to shorten the form and make it multiple sections using Page Break field(found in Survey Tools in the form builder)

    OR

    Add a *Required or mandatory question or even a Captcha field at the bottom of the form (closer to Submit button) -- to make sure the form was already read thoroughly and user can just click on submit button

     

    Hope this help. Inform us if you have more question.

    Thanks!

     

     

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    Answered by MagnusPacific on August 13, 2014 at 06:47 PM

    GREAT explanation! Thank you for taking the time to outline what was going on. I fixed the error and my boss is super happy. Thanks and keep up the good work!