What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    e-Signature is missing or showing a broken image when forwarding submission from the form submissions page

    Asked by TriYoga on August 14, 2014 at 12:57 AM

    Hi wonderful supportive people:)!


    I tired to forward the submission, but signature does not show in email


    Is there way to fix it?


    thank you!

    Page URL:

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    JotForm Support

    Answered by Welvin on August 14, 2014 at 04:37 AM


    Thank you for reporting this issue to us. I am able to replicate the problem. Here's an example:

    I have now escalated this to our developers. You will be notified via this thread when updates are available or once the issue is fixed.

    Thank you!

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    JotForm Support

    Answered by Welvin on August 14, 2014 at 04:42 AM

    My sincere apologies! I have a mistake here. The e-signature is actually missing or broken. The current screenshot is taken into the notification email, not from the forwarded email. I'm sorry again. I've changed the report details.

    Thank you!