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    Slider doesn't work on touch screen devices

    Asked by olay on September 01, 2011 at 06:10 AM

    Hi,

     

    I was trying to create a survey form for customers and tested it. I found that the slider doesn't work on iphone or ipad?

    We want to give an Ipad for customers in our showroom to fill in the survey so this is a problem for us.

    Can you help please?

     

    Many Thanks

    Olay

    Page URL:
    http://form.jotform.com/form/10045408226

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    JotForm Support

    Answered by NeilVicente on September 01, 2011 at 10:56 AM

    Hi Olay,

    I don't have access to any iOS devices but I tested a slider field under an Android device and it worked fine for me. It may not be possible to hold and slide the main slider button because of interface issues (tap and hold basically works like right-click), but tapping on a location in the slider bar can change its value.

    Sorry but this is a limitation in mobile touchscreen devices. Disabling the tap and hold functionality in the user's device can make it work, but you can't expect every user to disable it for a single site.

    You can may just use a spinner field instead, for a more accurate selection of field value.

    It can be found under the Survey Tools section.

    Hope this helps.


    Neil