What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Monthly fee

    Asked by reactor on September 01, 2011 at 08:49 AM

    Hello,

     

    I've use premium version for 1 month. Next month my account become a Free, but i still have bills for 10$ every month. I contact about this through Contact Us form, but i don't get a reply. So why i still recieve invoices from "INTERLOGY" for 10$ every month when my account is Free?

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    JotForm Support

    Answered by NeilVicente on September 01, 2011 at 01:46 PM

    Hello,

    You have not cancelled your subscription for account aquareactor, that is why you are getting billed for it. You must cancel the premium subscription on your Paypal account so that you will not be billed anymore.

    1. Log in to your PayPal account
    2. Find the latest payment you have made to Jotform
    3. Click on the subscription number for that transaction
    4. Click on the "Cancel Subscription" button

    Let me know if you have further concerns regarding this issue. Thanks!


    Neil