What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I view JPGs, PDFs and other attached documents?

    Asked by Contact6 on August 14, 2014 at 01:40 PM

    When I click on the attachments viewers have submitted. I get this message. Any help would be great. 







    The website declined to show this webpage
    HTTP 403
      Most likely causes: This website requires you to log in.
      What you can try:
    Go back to the previous page.Go back to the previous page.
    More information<ID id="moreInformation">More information</ID>

    This error (HTTP 403 Forbidden) means that Internet Explorer was able to connect to the website, but it does not have permission to view the webpage.

    For more information about HTTP errors, see Help.

    Page URL:

  • Profile Image

    Answered by KadeJM on August 14, 2014 at 04:31 PM

    Usually you need to be logged into your JotForm Account at the same time while viewing them from your email in order for it to work correctly. It is simply telling you that you aren't logged in so it can't be displayed.

    You can also view them by Viewing your Submissions within your Account and then click on the link that way.

    Alternatively, if you just want to eliminate this altogether then you can use on of our Integrations such as Google Drive, Dropbox, or Box and you can have that synced to your desktop as a copy of the image and its related submission will be saved there too for easy access.