I contacted you a few weeks ago inquiring about a membership I purchased and never received

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    Asked on August 14, 2014 at 01:55 PM

    I want a response to my first inquiry regarding the 2-year membership I purchase.  WHAT IS THE STATUS!!!!  I AM VERY DISAPPOINTED THAT I HAVE HEARD NOTHING FROM JOTFORM THUS FAR.

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    Answered on August 14, 2014 at 04:42 PM

    I'm sorry to hear about the frustration this has caused you but we'll do what we can to get this problem rectified. 

    Do you have a reference number for your order?

    I tried to locate your purchase but I seem to be unable to find this on our end. Perhaps this is on a different account or different email? Once we have that we can fix this problem immediately for you.