What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I contacted you a few weeks ago inquiring about a membership I purchased and never received

    Asked by carlayj on August 14, 2014 at 01:55 PM

    I want a response to my first inquiry regarding the 2-year membership I purchase.  WHAT IS THE STATUS!!!!  I AM VERY DISAPPOINTED THAT I HAVE HEARD NOTHING FROM JOTFORM THUS FAR.

    and JotForm purchase status
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    JotForm Support

    Answered by KadeJM on August 14, 2014 at 04:42 PM

    I'm sorry to hear about the frustration this has caused you but we'll do what we can to get this problem rectified. 

    Do you have a reference number for your order?

    I tried to locate your purchase but I seem to be unable to find this on our end. Perhaps this is on a different account or different email? Once we have that we can fix this problem immediately for you.