What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have created a survey and have been testing. I am not getting an email alert.

    Asked by Maggie2140 on August 14, 2014 at 02:42 PM

    My question is, if I am testing and have not entered payment into paypal, will I not get an email notification?

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    JotForm Support

    Answered by david on August 14, 2014 at 05:13 PM


    If the payment is not complete you will if face not get an email.  The submission will show up in your submission view as an incomplete payment:


    If you click on complete submission, then the email will be sent and the submission data will available.  You can always send a test email to the one associated with your account through the email notifications setup in the form builder.

    Please let us know if you have any further questions and we will be happy to help.

    Thank you for using JotForm!