What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why are you charging me twice a month for my service?

    Asked by textus on September 01, 2011 at 10:59 AM

    you charged me on 8/29 and 8/22; 7/28 and 7/21.

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    JotForm Support

    Answered by NeilVicente on September 01, 2011 at 11:44 AM


    You have two different accounts which you have upgraded to Premium, namely, textus and gladtidingsfl.

    I apologize for the trouble, but I got confused and cancelled the subscription for gladtidingsfl, thinking that is a duplicate subscription for your account textus. The account gladtidingsfl is set to downgrade on the 28th of this month.

    Kindly upgrade that subscription when it expires, if still needed.

    Again, sorry for this trouble. Thank you for your continued patronage of our service.