why are you charging me twice a month for my service?

  • Profile Image
    textus
    Asked on September 01, 2011 at 10:59 AM

    you charged me on 8/29 and 8/22; 7/28 and 7/21.

  • Profile Image
    NeilVicente
    Answered on September 01, 2011 at 11:44 AM

    Hi,

    You have two different accounts which you have upgraded to Premium, namely, textus and gladtidingsfl.

    I apologize for the trouble, but I got confused and cancelled the subscription for gladtidingsfl, thinking that is a duplicate subscription for your account textus. The account gladtidingsfl is set to downgrade on the 28th of this month.

    Kindly upgrade that subscription when it expires, if still needed.

    Again, sorry for this trouble. Thank you for your continued patronage of our service.


    Neil