What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form does not submit

    Asked by jearnest on September 01, 2011 at 11:32 AM

    Hello -


    I was referred to your group by a web developer that's had a lot of success with your site and services and I am trying this out for a Customer Satisfaction Survey -- and for some reason when i test it ((preview) on your site directly everything is working fine.   The form posts (embeds) in my site fine, but it wont go to thank you message or trigger emails when submitting from my site??


    Any ideas?




    John Earnest


    Page URL:

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    JotForm Support

    Answered by NeilVicente on September 01, 2011 at 03:19 PM

    Hi John,

    The form is embedded inside another <form></form> tag in your page that is why it is not working properly. If you noticed, no matter how many times you submit the form, the notification e-mail is not sent, the thank you message is not shown, and the submission entry is not saved in the form's submissions page.

    Please remove these tags if they are not needed. Also, it would make sense to use either iFrame or Embed methods for your form to avoid script conflicts. If you notice now, field validation in your form does not work due to these script conflicts.

    To get your form's iFrame or Embed codes:

    1.  Go to Setup & Embed tab
    2.  Click Embed Form
    3.  Click iFrame or Embed

    4.  Copy the codes provided in the succeeding screen

    Hope this helps. Let us know if you have other issues or concerns.


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    Answered by jearnest on September 01, 2011 at 03:51 PM

    Neil -- you're the BEST!!!  Thanks.  Works perfectly now.  I knew it couldnt be too complex....  LOVE the results.  Thank you!!!

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    JotForm Support

    Answered by NeilVicente on September 01, 2011 at 04:09 PM

    Glad to know I made a good impression to a new JotForm user. Thank you for the kind words!